Refund policy

Sova wants you to be delighted with your purchase. That is why we offer a generous 365-Day Return Policy for all online orders. 

As long as your item is new, unused (unassembled), and in the factory sealed packaging with all tags and materials, you can return your purchase using your carrier of choice for a full refund within 365 days of the purchase date. Simply contact our customer service center to receive a
return authorization number. We suggest using a carrier that provides tracking
and delivery confirmation as we are not liable for returned packages until they
are verified to be in our possession. 

Used and assembled items cannot be returned. 

Upon receipt of return, we will inspect your return to ensure that it abides by our return policy. Once this is verified we will issue a refund for the full purchase price via the form of payment used in the original transaction. This process can take up to 4 weeks after we receive your return. All returns received that do not abide by our return policy will be held until the customer
sends us a prepaid label to return the merchandise to them. This typically
applies to used merchandise. 

Please feel free to contact us with any questions regarding our return
policy.

Distributor Specific Refund Policy

Most items shipped within the US and Canada can be returned for a refund, less a 30% restocking fee, within 60 days of delivery.  Only unopened, factory sealed cartons may be returned.  Return freight is the responsibility of the customer.  Contact Customer Service for a return authorization number and for instructions on where to ship returned items.